Aktiivitieto – Tools for Insightful Customer Experience Management

Aktiivitieto provides customized, data-driven tools to support effective Customer Experience Management. Our solutions focus on enhancing business-critical processes—particularly in sales—through the smart and systematic use of customer feedback.

One of our core strengths is the development of advanced tools that support sales process optimization. Among these is our highly effective Online Mystery Shopping concept, which offers real-time insights into customer interactions, service quality, and sales performance. In addition, we offer a range of other specialized tools designed to strengthen the entire customer journey.

Our expertise also extends to the reporting and GDPR-compliant use of customer data, ensuring that all insights are handled securely and ethically. We provide tailored customer satisfaction surveys, designed to meet the specific needs of different industries, business models, and customer segments.

In the vehicle industry, we have developed a unique and widely adopted concept that is currently used by several leading automotive brands and over 200 dealerships across eight countries. This industry-specific solution offers deep insights into both showroom and digital customer experiences, helping dealers and distributors systematically improve customer satisfaction and sales outcomes.